Aerial View of Old Town, Alexandria Waterfront

Information for Members

Frequently Asked Questions About Coronavirus (COVID-19)

Updated: September 21, 2020 at 11:30 a.m. EST

What is the latest on how COVID-19 is impacting Alexandria?

Alexandria is currently in Phase 3 of the state’s Forward Virginia reopening plan. To see what restaurants are open for outdoor dining, click here. To see what restaurants are open for indoor dining, click here. For a full list of what's open for visitors, click here.

Additionally, Governor Northam announced on May 26, 2020, that it is mandatory to wear a face covering when in a public indoor setting. Face coverings are required to enter restaurants and shops and must be worn except when eating, drinking or exercising. Beginning October 1, 2020, face coverings are required in Alexandria for instances when 6 feet of physical distancing cannot be maintained, even outdoors. Learn more here. To learn where to get a face covering in Alexandria or how to make your own, click here. Read the state’s FAQs here. Read about the about the City of Alexandria’s precautions and updates here.

How can I learn about Virginia’s reopening plan and how it impacts my business?

Virginia’s reopening plan, Forward Virginia, includes several phases. To learn more, including guidelines for various sectors, click here. The City of Alexandria will alert businesses when changes to operations are needed. Sign up to receive the latest City updates in this evolving situation at enews.alexandriava.gov. Businesses can also connect to COVID-19 resources, including grant opportunities, through the Alexandria Economic Development Partnership here. Sign up to receive AEDP’s COVID-19 Business Alerts here

What is the ALX Promise program and what businesses can participate?

The ALX Promise program, led by the Alexandria Health Department and supported by Visit Alexandria, is a voluntary certification program to prepare for Alexandria’s reopening. Businesses within the City of Alexandria are invited to participate free of charge. The ALX Promise shield displayed on a business’ window or website indicates that they have committed to higher safety standards for employees and customers than the minimum rules required by law for all businesses. In order to participate, businesses must attend a training session with the Alexandria Health Department, train their employees, sign a pledge of commitment to ensuring safety for employees and agree to follow all future applicable health guidance as Alexandria enters new phases of reopening. Businesses interested in participating can indicate their interest here. To learn more about the program and to see which businesses are participating, click here

How can I communicate an update about my business with Visit Alexandria?

Members are encouraged to share updates about their operations with Visit Alexandria’s Director of Member & Visitor Services, Melanie Fallon. To contact her, email mfallon@visitalexva.com. Visitors are encouraged to visit our What's Open for Visitors in Alexandria page

How can I learn about emergency resources for myself or employees in need?

This is a very difficult time for the hospitality industry. To learn about food assistance programs, emergency financial assistance and more, click here.

What is the best resource for information about COVID-19, including how it is spread and how it can be prevented?

Please visit the CDC’s COVID-19 website.

What has Visit Alexandria and the City taken to prepare for this pandemic?

Visit Alexandria has been working closely with the City of Alexandria and the Alexandria Health Department, regional tourism partners and national travel associations to ensure that we are taking precautions to mitigate the spread of coronavirus to our city. The safety of residents and visitors is our top priority. To learn more about what the city is doing, visit the City of Alexandria’s Coronavirus (COVID-19) website and register with enews.alexandriava.gov to receive email updates from the city.

 

How is Visit Alexandria communicating updates with visitors?

Visit Alexandria is maintaining a travel information web pageVirtual Visitor Center and a What's Open for Visitors in Alexandria web page. As this is a constantly evolving situation, updates are made regularly to this page. 

How can residents and nearby visitors continue to support Alexandria’s local businesses from home?

Alexandria has the largest collection of independent restaurants and shops in the D.C. region. In order to share the creative ways local businesses are bringing their products to people’s homes, Visit Alexandria has launched, ALX at Home. From curbside pickup from restaurants to virtual shopping, learn more here. If you have an offering you would like considered for this page, please email Trisha Meisner at tmeisner@visitalexva.com.

How is Visit Alexandria tracking the impact of coronavirus on the local tourism industry?

Visit Alexandria has released a survey to members to track impact on the local tourism economy and will continue to regularly seek member input.

What are the best resources for businesses?

AEDP has a central hub compiling the best resources and information for the business community, including grant information. To learn more, click here. Sign up to receive AEDP’s COVID-19 Business Alerts here

For the latest news and information about the virus, visit these sites:

CDC’s COVID-19 website

City of Alexandria’s COVID-19 website

Virginia Tourism Corporation’s COVID-19 website

Virginia Department of Health’s COVID-19 website  

CDC’s printable fact sheets to post at your business

PCMA’s information for meetings and groups

U.S. Travel Association’s COVID-19 website

What should I do if I someone at my business is sick and believes they are infected with coronavirus?

A customer who lives in the local area should go home and call their local healthcare provider. It is important to call ahead to minimize the spread of illness.

Visitors who think they might be sick with COVID-19 and need medical attention should call ahead before seeking care at one of Alexandria's urgent care centers or, if it is an emergency, call ahead before going to Inova Alexandria Hospital. For questions about COVID-19, call the Alexandria COVID-19 Information Line at 703-746-4988, weekdays from 9 a.m. to 6 p.m.

After the sick person has left your business, follow the CDC’s cleaning and disinfection recommendations for rooms or areas visited by those with suspected or confirmed COVID-19.

If I receive a media inquiry about the coronavirus’ impact on tourism what should I do?

You are welcome to speak about the coronavirus’ impact on your individual business if you are comfortable, however we ask that for any media inquiries about the impact on Alexandria in general be directed to Visit Alexandria at media@visitalexva.com.